It can be hard sometimes to keep track of appointments and activities you’ve planned for the day. To-do lists and daily planners try to solve this issue, but what happens when you forget to make a note of a meeting with a client?
Scheduling software saves you the stress of trying to remember all your appointments; it gives you more time to actually run your business.
Overview of Calendly and Acuity Features
Calendly is a hassle-free online collaboration and scheduling tool; it makes scheduling meetings as easy as possible.
It connects with different digital calendars linked to individual team members. It streamlines the process of scheduling, so everyone spends less time going back and forth on a meeting or appointment.
Acuity is also a reliable automated scheduling tool that has expanded its capabilities into business administration and other services like client management, customizable intake forms, and invoicing.
Both software are popular and affordable platforms for scheduling appointments and syncing your organization’s calendar with ease.
Which Scheduling Software Is Easier to Use: Acuity or Calendly?
Calendly and Acuity are pretty well matched in terms of navigation and implementation. Calendly comes with a clean interface and requires only a basic understanding of online navigation, which makes it easy for users to navigate.
Acuity, however, is even simpler when it comes to user experience. The platform comes with preset preferences for the more complex aspects of scheduling, so users typically only need to change a few settings to fit their personal preferences.
Calendar Customization Rules
On Calendly, calendar customization works similarly to the web version of Microsoft Outlook in its ability to edit and share calendar information. When you schedule a meeting, you’ll receive a unique link to share with others, and you can also control who has access to that link.
Calendly also lets users create rules for scheduling meetings according to their preferences. For example, the rules may set a maximum number of meetings for a particular day or a time buffer for before and after the meeting.
Acuity has customization rules similar to Calendly. However, Acuity doesn’t provide a sharable user link. Instead, those with access to the system can view the calendar of events via email, social media, or the company website, and the information is constantly updated.
Calendly offers a freemium version that allows for basic scheduling automation and allows one owner per Calendly account. The free plan is only available to just one user, and you can only have access to one calendar template.
It also comes with features like integration with all calendar services, unlimited one-on-one events, a custom URL, notification system, help center support, mobile apps, customized booking page, limited integration with web conferencing and helpdesk software, and Calendly integration into your website.
Calendly has four paid plans: Essentials, Professional, Teams, and Enterprise.
The Essentials plan costs $8 per seat per month and has all the features of the free plan with a few additions. Users can access two calendar connections, unlimited event types, customized booking links, notifications, email reminders, basic reporting, help center support, and limited email support.
The Professional plan costs $12 per seat (billed annually) and has six calendar connections, group events, text notifications, confirmation links, redirects, automated workflows, team roles, and permissions. It also has increased customization, integrations, payment collection with Stripe and PayPal.
Also, you can it for Google and Facebook analytics and you have access to limited live chat support.
The Team plan is designed for teams to collaborate more efficiently and costs $16. It comes with access to collective events and round-robin events, team event management, integrations with productivity tools, etc.
Enterprise plan Calendy
The Enterprise plan has a custom price quote, it’s designed for large teams and organizations. The plan comes with a dedicated Calendly account partner, expedited email support, onboarding and implementation, SSO, advanced user provisioning, white labeling, data deletion, etc. Companies interested in this plan will have to contact the Calendly sales team to get a price depending on their specific needs.
Calendly offers a 14-day trial period for users interested in a paid plan. The platform also offers special pricing options for eligible non-profit organizations as well.
Acuity Plans and Pricing
Acuity offers a 7-day trial period and lists three paid plans on their website. The Growing plan costs $14 per month and allows users to send automated meeting reminders and follow-up emails.
It also comes with Acuity integration into your website and automatic time zone conversion for international clients.
The Emerging plan costs $23 per month and allows up to six staff per location. It also comes with global text reminders and appointment packages. The Powerhouse plan costs $45 per month and allows for customized branding and HIPAA-compliant security measures. Acuity offers an Enterprise plan as well, but no details are listed on their website.
All paid plans on Acuity come with the following features: integration with QuickBooks and Freshbooks; sales and CRM integrations; advanced reporting; client upselling; unlimited event types; vaulted credit cards; email blasts; vouchers and coupons; etc. Upfront annual payments also attract a discount of 6 to 10%.
Calendly vs Acuity features: Integrations
Acuity offers over 500 integrations through Zapier. Calendly, on the other hand, offers users more integration options and features over 700 integrations on the platform with tools like Google Calendar, iCal, Outlook, Office365, and others.
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Scheduling Appointments: Calendly vs Acuity Features
Calendly’s major focus is scheduling appointments, sending reminders and follow-up messages, and the platform allows users access to up to six external calendars to schedule meetings. It also allows users to program calendars for clients and work networks with specific rules. For external meetings, the platform generates a link that you can share with meeting participants.
Acuity, however, offers more flexibility in this regard. The platform allows the client and the “site coordinator” (who sets up the meeting) to view scheduled meetings in real-time. Like Calendly, Acuity sends notifications of meetings to participants. As a plus, Acuity uses the time zone of each client so that they know exactly when they are due, and meetings can be registered in your local time to avoid scheduling conflicts.
Which Platform’s Customer Support Is More Reliable: Calendly or Acuity?
Calendly offers support to all users. However, users on the free and Essential plans enjoy basic customer support restricted to help center access and email support. Customers on the Professional plan and above enjoy priority support.
Acuity comes with a large knowledge base for basic support issues and self-service, as well as linked how-to articles on implementing and navigating the software. The platform also provides videos and live webinars by the platform’s developers.
Calendly vs Acuity Features and Pricing: Bottom Line
Although Calendly is less expensive than Acuity, Acuity provides more features across all its paid plans and thus provides more value.
Calendly focuses on schedule automation and collaboration, whereas Acuity is aimed at users who want to replace multiple admin systems with a single cloud-based tool. Acuity offers features beyond automated scheduling and includes features like accounting and client database management tools on its platform.
This means that Calendly is a great fit for businesses that already have other databases and accounting software.
Acuity, on the other hand, is a better fit for businesses that need an all-in-one tool for their administrative and business needs.