How to Cancel Amazon Order

Canceling orders isn’t something that every seller wants to do. But the most common reason is if the item is out of stock. Amazon has several refund policies that can help you in this situation.

As a seller on Amazon, you can only cancel an order for free before it enters the shipment process. You also have the option to cancel your order after the shipment has been processed. However, you will have to pay a cancellation fee for this option.

But as a buyer, you can only cancel an order in 30 minutes, if it exceeds this time, you will have to contact the seller directly. If your order has already shipped, you will be refunded if you return the package in good condition.

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How to Check Amazon Order Eligibility for Cancellation

To check your order status, go to the “order page”. Search for your order and choose “track package”. Select “See all updates” to see everything you need to know.

How to Cancel Your Order through the Amazon Website or App

  1. Log in to your Amazon account
  2. Click “Returns and Orders” 
  3. Next, search for the order you want to cancel
  4. Click on the “Cancel items” option
  5. Next, click on “cancellation reason” and choose your reason for cancellation.
  6. Finally, click on “Cancel selected items” 
  7. A confirmation email will then be sent to notify you if the cancellation was successful or not.

How to Contact Amazon Seller or Customer Service

If you have any complaint concerning cancellation, you can reach out to the seller through the following steps.

  1. Go to your Order page
  2. Select your order on the list
  3. Next, click ” Problem with order”
  4. Finally, click on “Contact seller”

The seller will respond to your questions within 2 days. You can also contact Amazon’s customer service through the number 1-888-280-4331.

How to Track Your Refund or Return Process

To find out the status of your return, go to your seller account order page and click on “View Return/Refund Status”.

The time it takes to receive your refund depends on the method you choose. The credit card refund option takes roughly 3-5 business days, while the debit card refund option takes about 10 business days. Refunds can take up to 30 days.


Amazon isn’t just a trustworthy platform to buy and sell items, but you can also cancel your order if necessary. Amazon also guarantees that you will receive your refund within 30 days.

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