How to return Boohoo items

How to Return Boohoo Items

With fashion brands like Boohoo, you will get good shopping experiences without breaking the bank. However, there are times when the items you order may not meet your expectations, or you change your mind about a purchase. In cases like this, knowing how to return Boohoo items is your next line of action.

Say goodbye to your return-related worries as we guide you through the steps to get a refund in no time!

5 Steps to Return Boohoo Products

To return products to Boohoo, follow these simple steps.

How to return Boohoo items

Step 1: Check the return policy and be sure you qualify for return(s)

It is essential to familiarize yourself with Boohoo’s return policy. You may also contact Boohoo customer support if there’s anything you don’t understand. 

Step 2: Package the product(s)

Carefully secure the package with the original labels in a sealable or waterproof structure to avoid damage during transit. Due to hygiene reasons, refunds do not cover fashion items such as facemasks, cosmetics, pierced jewelry, and lingerie with a broken seal.

Step 3: Initiate the return process

Log in to the returns portal and input your order details, email address, and the last four digits of your phone number.

Step 4: Choose a return method

Boohoo offers various methods of returning items depending on your location. These may include local stores, post offices, or courier services with labels generated in your area.

Step 5: Tracking and confirmation

Regardless of how you choose to return the products, keep records of your order numbers and other paperwork until you receive a confirmation of receipt from Boohoo.

Related: Boohoo vs Zara – Product Categories, Pricing and Shipping.

Does Boohoo Refund Money After Returning an Item?

Yes, Boohoo has a clearly defined returns policy in place. You can ask for a refund within 21 days of receiving the order. Note that you must meet a few criteria to qualify for a refund from Boohoo. These include that the product(s) must be unworn and unwashed with original tags attached.

How Much Does It Cost to Return on Boohoo?

For just $1.99 per product, you no longer have to stress about being stuck with unwanted items. By charging low return shipping fees, Boohoo sets itself apart from other fashion brands.

The good news is that Boohoo offers free returns for premier customers, which shows that they prioritize customer satisfaction above anything else.

Related: Top 10 Ethical and Sustainable Alternatives to Shein.

What is Boohoo Return Window?

You can return items within 28 days of receiving its order from Boohoo. This gives you ample time to try the product, check the size, and decide if it is perfect. 

Hence, this generous return window policy gives you peace of mind when you purchase on the site. 

Can I Request for Exchange on Boohoo Instead of a Refund?

No, Boohoo does not allow direct exchanges for returned items. The company allows you to return unwanted items and place a new order for your desired product.

As Boohoo offers sales and discounts, so do not forget to take advantage of these opportunities when placing a new order.

Can I Cancel My Return on Boohoo?

Yes, Boohoo has a dedicated customer support team that is readily available to assist with any issues or queries you may have. From addressing concerns about canceling a return to guiding you through the process, its support team will lend a helping hand.


When it comes to returns and refunds on Boohoo purchases, be assured that Boohoo has a customer-oriented approach that values your satisfaction. Its return policy ensures smooth transactions and quick refunds.

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