How to return items on Jumia

How to Return Items on Jumia

If you received a defective product or simply changed your mind about a particular purchase, returning items on Jumia does not have to be a headache. With its user-friendly website and dedicated customer support team, Jumia has made the act of returns simple for shoppers like yourself.

Hence, whether you are a new or seasoned online shopper, this guide will equip you with the steps to ensure smooth returns and a stress-free shopping experience.

Follow these steps to create a return request on Jumia:

  • Visit, sign in to your account, then proceed to “Orders.”
How to return items on Jumia
  • Click on the order of the item(s) you want to return.
  • Select the item(s) you want to return, providing a detailed reason.
  • Decide your preferred return method, i.e., whether you want to drop the item(s) at the nearest pickup station or have a Jumia agent pick it up.
  • Cross-check your information and submit your return request.
  • Lastly, your refund will be credited to the same payment method you used to purchase the item(s).

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Jumia Return Policy: What You Should Know

To return any item bought from Jumia, you must meet certain conditions, which are as follows:

  • For Jumia official store items, you must initiate a return request within 15 days. You also have 7 days to return other authorized items if you receive a damaged, defective, or wrong item(s).
  • Item(s) must be in its original form, seals, tags, and accessories before initiating a return request. Remove any password saved on the device you wish to return; otherwise, your return will be considered invalid.
  • Items such as lingerie, underwear, cosmetics, earrings, adult items, groceries, tickets, and fragrances are not eligible for returns or exchange.

How Long Does It Take To Get A Refund?

Jumia’s refund process depends on the payment method used for the original purchase. If you paid with either a debit or credit card, the refund amount will be credited to the account within 3-7 business days.

Supposing you made your purchase using cash, it may take 2-5 business days to credit the refund amount to your account.

If you don’t receive your refund within the expected timeframe, you can contact Jumia’s customer support team for assistance. They are generally helpful in resolving any issues or providing updates regarding your refund status.

Do I Get a Free Return on Each Order on Jumia?

Yes, Jumia offers a free return policy on each order. If you are dissatisfied with your purchase or change your mind, Jumia allows you to return your item without additional charges.

Can I Request for Exchange on Jumia Instead of a Refund?

No, you cannot request for an exchange or replacement on Jumia instead of a refund. Jumia’s return policy clearly states that it only offers refunds for returned items.


Returning items on Jumia is a straightforward and convenient process. By following the steps in this post, you can easily initiate a return request and receive your refund in no time. Also, remember to check the return policy before making a purchase, and keep all necessary information and documentation handy.

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