Shein vs PrettyLittleThing- Which Is Better?

You’ve probably seen a lot of Shein and PrettyLittleThings hauls and try-on videos. Well, that’s because they are two of the most popular global fashion retailers.

They both offer trendy fashion and beauty products at very affordable prices. So, what’s not to like? 

However, there have been heated debates between Shein and PrettyLittleThing customers over whose products and deals are better. Let’s take a look at both brands to put the rumors and debates to rest.

Related: Asos vs Shein- Which Store Has Better Clothing?

What Can I Get From Shein?

Shein is a fast fashion giant and most people’s first choice for affordable and trendy outfits. They also sell beauty products, pet supplies, home decor, and appliances.

You can get almost anything from Shein: causal outfits, formal wear, footwear, jewelry activewear, electronics, pet care, and more. It also offers clothing across different categories and sizes. 

Shein sells clothing and cosmetics for men, women, children, and even pets. They also carry both small and plus size clothing- from XS-4XL.

What Can I Get from Pretty Little Thing

PrettyLittleThings, like Shein, offers a wide range of fashion, beauty, and lifestyle products. Unlike Shein, PrettyLittleThing has a very specific target audience: young women aged 16 to 24.

So, unlike Shein, Prettylittkething does not sell clothing for men or children. Their size chart is also inclusive- XS to 4XL.

Whose Clothing is Cheaper- Shein vs PrettyLittleThing?

Shein’s clothing is typically between $5-$30, whereas PrettyLittleThing is slightly higher at $10-$50. Naturally, you’d think that paying more would imply higher quality, but that’s not the case with PrettyLittleThing.

PrettyLittleThing customers seem to be more dissatisfied with the quality of their clothing than Shein customers. Sure, Shein customers also have mixed feelings about their orders, but most Shein customers aren’t expecting premium quality clothing to begin with, so their expectations aren’t as high.

So, Shein’s clothes are not only cheaper than PrettyLittleThing’s, but they are also of higher quality. This does not mean that all PrettyLittleThing clothing is of poor quality; you simply need to carefully read customer reviews and item descriptions to get a good deal.

Are Shein’s Clothes Better than PrettyLittleThing?

If you’re wondering how good Shein and pretty little thing clothing is here’s what you need to know:

The majority of Shein clothing is between $5-$30, so it’s fair enough that you won’t get premium quality clothing. While PrettlyLittleThing pricing is slightly higher, the quality isn’t great either.

Both companies’ affordable clothing is primarily made of polyester, viscose, or a blend. Sure, they have some high-quality materials like cotton, silk, and linen, but they are more expensive.

Shein has the edge in terms of quality, the more you pay the better your material quality. So, you have an idea of the material quality from the price tag.

PrettyLittleThing, on the other hand, can be a little tricky, regardless of the price. Of course, you can get high-quality items from PrettyLittlething, but you need deep research to get them.

Exchange and Return Policy– Shein vs PrettyLittleThing

Both Shein and PrettyLittleThing accept returns, but their policies are a bit different. PrettyLittleThing gives you 28 days from receipt to return your item, while Shein gives you 30 days.

Shein only allows you to make one free return per order, so you can return multiple items in a single parcel.

PrettyLittleThing returns are free for UK customers, but international customers have to pay the shipping fee for their returns. The company also strongly advises against returning multiple items in a parcel.

Shein accepts exchanges, but PrettyLittleThings does not. If you don’t want to return your items, you can resell them on the PLT marketplace.

Keep in mind that you can only return unwashed, undamaged, and unworn items with all the original tags for both brands.

PrettyLittleThing vs Shein- Shipping and Delivery

Shein has lower delivery fees than PrettyLittleThing and offers free shipping when your order exceeds a certain threshold. PLT and Shein both ship globally; Shein to over 150 countries and PLT to over 200.

Although PrettyLittleThing’s shipping fees are higher, their delivery is faster than Shein’s, and you can even get next-day delivery if you live in the UK.

FAQs- Shein vs PrettyLittleThing

Is PrettyLittlething Customer Service Good?

PrettyLittleThing has gotten a lot of backlash on their customer service. Customers complain that the service agents take too long to answer and don’t provide helpful information.

However, their customer experience team is quite proactive and empathic in responding to customer complaints on review websites and social media. If you have a problem with your order or have a question, check out their FAQs or contact them through their official channels.

Which Shein Clothes Have Lead?

According to a report, a Shein toddler jacket contained a high level of lead, which can be dangerous. Shein took responsibility and promised to cut ties with the third-party retailer who made the clothes.

If you’re wondering how lead gets into clothing, it’s mostly from the synthetic dyes that are used to color it.

Pro Tip: You can remove lead from your clothes by simply washing them with detergent.

Are Pretty Little Things True to Size?

PrettyLittleThing and Shein’s clothing typically run a size or two smaller.

  • Can I Cancel My PrettyLittleThing Order?

Unfortunately, no. Your order is processed as soon as you complete your payment. However, if you made a mistake with your order or are dissatisfied with what you received, you can return or exchange the item.

  • Is Pretty Little Things Ethical?

Here’s the thing, both Shein and PrettyLittleThing are fast-fashion brands, so they are not entirely ethical. 

Commendably PrettyLittleThing is proactive about its sustainability practices and has launched its recycled collection, which is made entirely of recycled materials. It also uses 100% recycled material in its packaging and plans to source all its materials sustainably by 2025.

  • How Do I Contact Shein

The majority of Shein customers don’t bother contacting support because of their long ticket-turnaround time, but it’s worth a shot.

You can reach Shein’s support via their customer service chatbot and be transferred to an agent or send them a Facebook message.

  • Where Does Pretty Little Thing Ship From?

PrettyLittleThing is a UK-based brand that ships from the UK. That’s why PLT UK delivery is cheaper and faster compared to other countries.


PrettyLittleThing focus is providing young women with trendy and affordable fashion and beauty products. It has faster shipping, ships to more countries, and has very unique clothing, but its prices are usually higher than Shein’s.

Shein, on the other hand, caters to a broader demographic of women, men, and children. Its products are also less expensive than PLT’s, but they take longer to arrive.

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