Uber Eats and Grubhub are two widely-used online food ordering and delivery services. Grubhub is a subsidiary of Just Eat Takeaway, whereas Uber Technologies Inc owns Uber Eats. While Uber Eats was founded in 2014, Grubhub has been in the business since 2004. This article compares these two online meal ordering and delivery services and gives other relevant information helpful in knowing which is best.
Uber Eats vs Grubhub: What’s the Difference?
Product categories
You can order food, groceries, drinks, and convenience items on the Uber Eats mobile app. In contrast, Grubhub’s app only allows you to order food online.
Pricing
Grubhub offers industry-leading delivery options. Once you select your package rate during sign-up, you can decide whether to use Grubhub’s drivers, your own, or both. No matter which option you choose, pickup is always an option.
- Grubhub Basic: 15% marketing fee (plus 10% for delivery)
- Grubhub Plus: start at 20% marketing fee (incl. 10% delivery fee)
- Grubhub Premium: begins at 25% marketing fee (incl. 10% delivery fee)
Uber Eats, on the other hand, offers a range of affordable plans, as follows:
- Uber Eats Lite: You pay a 15% fee for delivery orders and a 6% fee for pickup orders
- Uber Eats Plus: You pay a 25% fee for delivery orders and a 6% fee for pickup orders
- Uber Eats Standard: You pay a 30% fee for delivery orders and a 6% fee for pickup orders
Customer service
You can contact the Uber Eats customer support team 24/7 by calling +1 (833) 275-3287 or emailing restaurants@uber.com.
Similarly, Grubhub’s customer support is accessible anytime via email at help_me@grubhub.com or its pages on various social media platforms.
Whether you’re having trouble with your food ordering and delivery app or account or received the wrong order, getting help is not a problem.
Uber Eats vs Grubhub: Pros & Cons
Uber Eats pros
- Huge market, as it’s available in over 6,000 cities
- Easy to use
- Zero credit card processing fees for restaurants
- Integrates with some POS systems
Cons
- 15% marketplace fee on each order when you have your delivery drivers. Depending on your preferred package, you will pay a 15% to 30% marketplace fee on each order while using Uber Eats’ delivery drivers.
Related: Boohoo vs Zara – Product Categories, Pricing and Shipping.
Grubhub pros
- Emphasis on top-notch customer convenience
- Grubhub can create an extensive partner network.
Cons
- Listing restaurants on its platform without permission
- Antitrust price manipulation
- Misclassifying workers allegedly
Conclusion
Uber Eats is a more reliable and better online food ordering and delivery service than Grubhub. That makes it a viable option if you live in a large city. However, we recommend you choose based on your region and needs.
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